Jobs@MDN

Remote Monitoring Team Manager
[ Job Code: RMTM]
Manipal Dot Net is seeking a dedicated and experienced Remote Monitoring Team Manager to lead and oversee our team of remote monitoring associates.

Timings: Full-time, between 7.30 am and 5.30 pm; 6 days / week, includes Sundays. Weekly day-off would be decided on mutual convenience.


Job Responsibilities:
  • The Remote monitoring Team Manager (RMTM) is responsible for the overall functioning of Remote Monitoring Team.
  • RMTM is the person in-charge for all Remote Monitoring Team related aspects including hiring, handling apprentices, ensuring high quality of surveillance while supervising and guiding a team of remote monitoring Associates (RMTLs and RMAs).
  • RMTM is expected to be professional and have superb communication skills to interact with customers and well as staff.
  • It is the RMTM's responsibility to ensure a consistent, healthy work environment is maintained alongside proven ability to allocate and extract work from the team in a robust, reliable and fool-proof manner.

Desirable Skill Set:
  • Computer literate and able to handle spreadsheets/MS excel.
  • Superb analytical skills to guide and ensure proper allocation and execution of tasks at hand in a timely manner based on real-time demands.

Personal Skills:
  • Excellent people management skills.
  • Proven skills in interacting with customers both face-to-face as well as in written mode in English.

Qualifications:
  • Master's degree holder
  • Proven record of leading a team of 5+ people
  • 5+ years of relevant work experience